Please read the following information in order for you to get the best from your Spa visit.
All Spa day guests will be given an arrival time which will be confirmed on booking, we would politely ask that you arrive at your scheduled time to ensure we can offer you the very best welcome possible.
If you have booked a treatment only please allow sufficient time before your treatment to complete a Spa Consultation Form and/or Health Questionnaire and get changed if necessary. As a courtesy to all our Spa guests we do offer a prompt treatment schedule, we recommend you arrive up to 15 minutes prior to your scheduled time as any late arrivals will result in a reduction of treatment time and no refund will be given. Please note treatment only guests do not have access to the spa facilities.
We do not offer treatments for under 18 year olds. Access to the rest of the spa including the changing facilities, spa and heat experiences and gym are restricted to over 18’s. Children’s times are strictly 7.00am –9.00am / 4.00pm –6.00pm Monday to Saturday, 7.00am – 10.30am Sunday, which includes access to the 25 metre swimming pool only.
A 50% refund will be offered if notice is given prior to 48 hours of the scheduled appointment, re-booking may be offered up to 3 weeks however please note this is subject to availability and cannot be guaranteed. If cancellation notice takes place inside 48 hours no refund will be given. Arriving late for your scheduled appointment will result in a reduced treatment time and full payment will still be charged. In the event you do not attend a treatment scheduled for you full treatment will be charged.
Our spa environment is one of relaxation and tranquility. Please respect all spa guests’right to privacy and serenity. Please do not allow use of your phone or other device to negatively impact on the relaxation of other spa users, taking photographs and videos is not permitted in the Spa area. The Spa is a smoke free zone. We may bring to your attention any behavior which we feel is detrimental to the enjoyment of the spa by other guests.
We have a wide range of Spa vouchers which make an ideal gift for someone special. Please contact the Spa reservations team for details.
The Spa at Ramside accepts no responsibility for loss of valuables and jewellery at any time on the spa premises, we advise you to leave any precious or sentimental items at home as small items are easily misplace when in a state of relaxation.
Guest's staying with us have access to our Spa facilities, which includes use of our 25m Swimming Pool and state of the art gym, Sunday - Thursday. Upgrade your stay to include full use of the Spa facilities, including the thermal experience rooms and hydrotherapy pool, purchase a Spa Pass for £30 per person, per night (subject to availability).
For guests to use the Spa Friday & Saturday a Spa Pass will be required, book in advance to avoid disappointment. Entry can be refused subject to availability.
All lost property found on the premises should be handed in at Spa reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, swimwear, under garments and hair brushes are kept for 24 hours only.
Full payment is required on booking and all prices are quoted in GBP and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.
Please bring along your swimwear and appropriate gym wear if wanting to use the fitness suite or attend classes. The spa will provide you with fluffy robes, towels and spa footwear and any amenities you need will be provided for you in our changing facilities including hairdryers.