Arrival Time
All Spa day guests will be given an arrival time which will be confirmed on booking, we would politely ask that you arrive at your scheduled time to ensure we can offer you the very best welcome possible.
Treatment Only
If you have booked a treatment only please allow sufficient time before your treatment to complete a Spa Consultation Form and/or Health Questionnaire and get changed if necessary. As a courtesy to all our Spa guests we do offer a prompt treatment schedule, we recommend you arrive up to 15 minutes prior to your scheduled time as any late arrivals will result in a reduction of treatment time and no refund will be given. Please note treatment only guests do not have access to the spa facilities.
Children's Policy
We do not offer treatments for under 18 year olds. Access to the rest of the spa including the changing facilities, spa and heat experiences and gym are restricted to over 18’s. Children’s times are strictly 7am –10am / 4pm –6pm Monday to Sunday, which includes access to the 25 metre swimming pool only.
Cancellation Policy
A 50% refund will be offered if notice is given prior to 48 hours of the scheduled appointment, re-booking may be offered up to 3 weeks however please note this is subject to availability and cannot be guaranteed. If cancellation notice takes place inside 48 hours no refund will be given. Arriving late for your scheduled appointment will result in a reduced treatment time and full payment will still be charged. In the event you do not attend a treatment scheduled for you full treatment will be charged.
Spa Etiquette
Our spa environment is one of relaxation and tranquillity. Please respect all spa guests’right to privacy and serenity. Please do not allow use of your phone or other device to negatively impact on the relaxation of other spa users, taking photographs and videos is not permitted in the Spa or changing areas. The Spa is a smoke free zone in additon the service and consumption of alcohol is only permitted on poolside Monday to Thursday after 12noon. We may bring to your attention any behaviour which we feel is detrimental to the enjoyment of the spa by other guests.
Gift Vouchers
We have a wide range of Spa vouchers which make an ideal gift for someone special. Please contact the Spa reservations team for details or purchase online via our voucher site.
Valuables
The Spa at Ramside accepts no responsibility for loss of valuables and jewellery at any time on the spa premises, we advise you to leave any precious or sentimental items at home as small items are easily misplace when in a state of relaxation.
Hotel Guest Spa Use
As a hotel guest you can enjoy complimentary use of the 25 metre swimming pool and state of the art fitness suite from check-in to check-out (Children's restrictions apply). During busy times, particularly at weekends, guests may be asked to book specific time slots for use of the leisure facilities to prevent over-crowding. Access to the hydrotherapy and outdoor pool areas are only available for guests on a spa residential package, spa day package or who are a member of the Spa.
Lost Property
All lost property found on the premises should be handed in at Spa reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, swimwear, under garments and hair brushes are kept for 24 hours only.
Prices
Full payment is required on booking and all prices are quoted in GBP and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.
What To Bring
Please bring along your swimwear and appropriate gym wear if wanting to use the fitness suite or attend classes. The spa will provide you with fluffy robes, towels and spa footwear and any amenities you need will be provided for you in our changing facilities including hairdryers.
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